Quito Airport Services
lost and found
If you lost an item at the Airport, please call at (593-2) 395-4260 ext. 2101 or visit EPMSA offices at Level 1.
smoking area
Passengers can not smoke inside Quito Airport terminal.
luggage storage
There is luggage storage service at Quito Airport.
fast track
If you wish to avoid queues at Quito Airport, you may use the Fast Track VIP service, which will facilitate your airport process, being accompanied all the time by an airport executive who will assist you before your trip and also in your return.
Once you’ve purchased it, present your Fast Track card at the information counter (Public Hall Level 1 or Public Hall Level 2) and enjoy our service.
Reservations: +(593 2) 3954200 ext. 2718 – 2008.
Customer Service Mobile Number: +(593 9) 98-314-152 (24 hours a day).
E-mail: supervisor.sac@quiport.com
Pre-book the Fast Track service at least 24 hours in advance.
Customer Service Counter
There are some information booths in level 1 in the Arrivals Hall, and at level 2 in the Departures Hall - both at pre-security - staffed by multi-lingual attendants. You also can call 24/7 294-4900, ext. 2618 or visit servicio.cliente@quiport.com.
Hotel Wyndham Quito Airport
The hotel it is on the third level of the airport and it was inaugurated on 2016. It has more than 140 rooms.
Wi-fi
There is free Wi-Fi available in gates areas.
Other Services
- Restaurants and cafes
- Self Check-in
- Phone Information service
- Children’s area
- Lost Baggage
- Baggage storage
- Braille Signals
- Elevators and Escalators
VIP Lounges
VIP Lounge Diners: Domestic area. Open from 5:00am to 10:00pm. Services: snacks, TV, newspapers and magazines.
VIP Lounge Domestic: Domestic area. 24 hours open. Services: snacks, Wi-Fi, newspapers and magazines, TV, Internet Terminals, among others.
VIP Lounge International: International area. 24 hours open. Services: snacks, Wi-Fi, drinks, showers, newspapers and magazines.
Layover Stay: Airport Center Mall. Open 24 hours. Services: Wi-Fi, drinks, food, snacks, TV, showers, newspapers and magazines, among others.