Quito Airport Services

In this page you’ll find the Services options at Mariscal Sucre International Airport.

Quito Airport (IATA: UIO; ICAO: SEQM), named as Mariscal Sucre International Airport, is the international airport serving Quito, the capital city of Ecuador. Concretely, it is located 40 km away from Quito city centre.

UIO Airport has one unique Terminal, where you can find the following Services and Facilities:

Free Services

- WiFi access
- Self Check-in
- Phone Information service
- Children’s area
- Lost Baggage
- Baggage storage

Transport Services

- Road and Traffic Information
- Parking
- Aeroservices
- Taxis
- Car rental
- Public transport buses

VIP Lounges

Domestic and International VIP Lounges

If you need to relax before your trip in a comfortable lounge you can enjoy Quito Airport’s VIP Lounges, which include:

- Calm and comfortable environment.
- Variety of snacks and drinks.
- Reading materials.
- Showers and relaxation room (International VIP Lounge only).
- Business Center (International VIP Lounge only).
- Free entry for children up to 4 years of age (one child per adult).
- Wi-Fi Internet service.
- Cable TV.
Prices are:
- Domestic VIP Lounge: 19$ including VAT (per person).
- International VIP Lounge: 31$ including VAT (per person).

The lounges are available to all passengers. You can access the lounges by:

- Payment in cash or by credit card (Diners Card members obtain a 15% discount).
- Invitation issued by the airline.
- Using one of the following cards:

o Quito Lounge (Domestic VIP Lounge)

Black cards of the following local banks: Pichincha, Produbanco, Pacífico, Internacional (Visa Signature, Visa Infinite, MasterCard Black).
Diners Sphaera: Free entry without guests.
Diners Club International: (issued abroad) Free entry without guests.
Priority Pass (free passes depending on the agreement with the issuing bank).
National Diners Advantage, Club Miles members and Visa Titanium receive a 15% discount.
Cost: $16.96 (plus VAT) por person.

o Mitad del Mundo Lounge (International VIP Lounge)

Black cards of the following local banks: Pichincha, Produbanco, Pacífico, Internacional, Bolivariano (Visa Signature, Visa Infinite, MasterCard Black).
American Express Banco de Guayaquil: Business and Platinum with no spending limit.
Diners Sphaera: Free entry without guests.
Diners Club International (issued abroad): Free entry without guests.
Priority Pass (Free passes depending on the agreement with the issuing bank).
National Diners Advantage, Club Miles and Visa Titanium members receive a 15% discount.
Cost: $27.68 (plus VAT) por person.

More VIP services: Fast track

If you wish to avoid queues at Quito Airport, then you may use the Fast Track VIP service, which will facilitate your airport process, being accompanied all the time by an airport executive who will assist you before your trip and also in your return.

At the International Departures

Fast track service offers a continuous assistance since your arrival at the
Customer Service Counter on the Departures level. It also offers
assistance with document checks and baggage check-in at airline counters. With hiring the VIP service you will have preferential location and assistance at immigration control and access to the International VIP Lounge until boarding as well.

At the International Arrivals

The Fast track service also covers and accompains you through the International Arrivals area, offering:
- Fast processing at immigration counters
- Location of baggage and assistance with porters
- Continuous assistance up to the Public Arrivals Hall where we will put you in contact with one of our transport services or the person who will receive you (hotel transfers, relatives, etc.).
You can obtain your Fast Track Service for arrivals and departures at the Collection desks located on Level 1 of the Passenger Terminal, next to the Administration entry door. You may also contact Customer Services at supervisor.sac@quiport.com for more details.
Once you’ve purchased it, present your Fast Track card at the information counter (Public Hall Level 1 or Public Hall Level 2) and enjoy our service.
Reservations: +(593 2) 3954200 ext. 2718 – 2008.
Customer Service Mobile Number: +(593 9) 98-314-152 (24 hours a day).
E-mail: supervisor.sac@quiport.com
Pre-book the Fast Track service at least 24 hours in advance.

Passenger Airlines

- Aeromexico: contact phones: :
(593) 3332212, (593) 3332215; Costumer Service at Quito Airport: (593) 2818451, (593) 2818473

- American Airlines: Main Telephone:
(593-2) 299-5000 - (593-2) 2995026 Quito Airport Customer Service:
(593-2) 395-4200 ext. 2306

- Avianca: Main Telephone:
(593-2) 294-3100; Quito Airport Customer Service: (593-2) 294-3100

- Copa Airlines: Airport Customer Service:
(593-2) 394-6680

- DELTA Airlines: Main Telephone:
(593-2) 333-1691 ext.92; Airport Customer Service:
(593-2) 281-8242

- IBERIA: Main Telephone:
(593-2) 256-6121 - (593-2) 222-9454; Quito Airport Customer Service:
(593-2) 281-8133 - (593-2) 281-8140 - (593-2) 281-8124 - (593-2) 281-8072

- Inselair: Airport Customer Service:
(593-2) 225-0080

- KLM: Main Telephone:
(593-2) 298-6820; Quito Airport Customer Service:
(593-2) 395-4200 ext. 2345

- LATAM: Quito Airport Customer Service:
(593-2) 395-4200 ext. 2391

- Tame: Main Telephone:
(593-2) 3966360; Quito Airport Customer Service:
(593-2) 395-8170 ext. 20079

- United: Main Telephone:
(593-2) 255-7290; Quito Airport Customer Service:
(593-2) 395-4200 ext. 2363

- Wingo: Quito Airport Customer Service:
1800-400-423